Support
How can we help you?
We provide flexible support, services, and resources on our Apps on Microsoft Dynamics 365 Business Central that enables you to quickly address technical issues, deepen your professional expertise, maximize return on investment (ROI), and get you back to work faster if issues arise. It’s what you need to address compliance, stay competitive, and get the greatest value from your solution over time. The solution, support and service we provide, give you the winning combination for success!
Summary of support services
Service level response times
Our hours of support are classified as follows:
Monday – Friday 9:00-17:00 CET, and according to Dutch holidays.
The following service levels are available for customers with annual support agreements only.
Support Lifecycle
Our Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future. We guarantee to deliver support on the latest released versions of our Apps in AppSource.
Manual
Need help? Download our manual and find out everything you need to know!
Below you will find all channels through which you can reach our support team. Do you have an urgent request? Then call us via +31 (0)30 687 47 95.
Support Portal
Log in here through our ticket system and ask your questions to our help desk staff.
Contact Details
You can reach our helpdesk by phone at +31 (0)30 687 47 95 or by e-mail at support@tcog.nl
