Dynamics 365 for Customer Service
Build lifelong customer relationships
Discover the total solution that delivers consistent, connected support across all channels. Dynamics 365 for Customer Service provides you with a range of capabilities to ensure your business can deliver the best possible customer service to your customers. We believe that knowing your customers enables you to personalise every experience and optimise employee productivity. In this way, you build customer relationships for life.
Personalising customer contact
Personalise customer interactions with customised experiences.
Improved productivity tools
Forget guesswork with AI-driven productivity tools that give employees the right information at the right time.
Optimising service
Use AI-driven insights and analytics to improve employee and customer experiences.
Customer Service
Respond quickly to problems and solve them with AI-powered virtual agents that free up staff for more complex matters. Collaborate, share tips and leverage comprehensive insights from experts and external users. AI-powered suggestions use contextual hints in real time to recommend similar knowledge articles or cases. These can be used by employees to quickly solve customer problems.