Customer Engagement
Optimize your customer relations
Microsoft Dynamics 365 Customer Engagement (CE) is a leading, cloud-based enterprise solution for customer relationship management (CRM). Customer Engagement enables you to optimize and simplify sales and marketing processes. In this way you can better build and develop customer relationships.
Sales
With Dynamics 365 for Sales, you build a complete customer view that supports the entire sales process. In order to convert leads, lead nurturing as well as lead generation are crucial for sales. No problem, with Customer Engagement Sales you can build effective sales workflows and automate your sales documents. Moreover, as a sales professional you have access to your data anywhere.
Marketing
Which companies visit your website? In which solutions are visitors most interested? Recognizing valuable future customers, following up with them and connecting with them at the right time is what Dynamics 365 for Marketing offers. Create more contact moments with interesting leads by automating campaigns and using available data effectively. Pass on ‘hot’ leads to sales for a targeted follow-up and get more out of your Customer Engagement Marketing.
Customer Service
You will not be unfamiliar with the client’s commitment to good service. But providing customers with the service they desire is not self-evident. With Dynamics 365 for Customer Service, you’re choosing a good customer service. Use the Customer Service Portal and lift your service and customer appreciation to a higher level.
Customer Insights
There’re almost no brands and retailers left without their own online store. To stay in business, it’s been the norm for a while, as well as social media. All these different touchpoints can help create customer loyalty. But how do you make the most out of the customer’s data available across all the different channels? Start with Dynamics 365 for Customer Insights, a leading platform for customer data.
