Dynamics 365 for Customer Service

Build lifelong customer relationships

Discover the total solution that delivers consistent, connected support across all channels. Dynamics 365 for Customer Service provides you with a range of capabilities to ensure your business can deliver the best possible customer service to your customers. We believe that knowing your customers enables you to personalise every experience and optimise employee productivity. In this way, you build customer relationships for life.

Personalising customer contact

Personalise customer interactions with customised experiences.

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Improved productivity tools

Forget guesswork with AI-driven productivity tools that give employees the right information at the right time.

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Optimising service

Use AI-driven insights and analytics to improve employee and customer experiences.

Customer Service

Respond quickly to problems and solve them with AI-powered virtual agents that free up staff for more complex matters. Collaborate, share tips and leverage comprehensive insights from experts and external users. AI-powered suggestions use contextual hints in real time to recommend similar knowledge articles or cases. These can be used by employees to quickly solve customer problems.

Altijd op de hoogte blijven van de laatste ontwikkelingen en trends van IT oplossingen?

Download gratis het eBook en ontdek wat u zoekt in een modern retail systeem

De consumenten van vandaag hebben meer manieren om te winkelen dan ooit tevoren. Om te slagen in retail, moet u uitzonderlijke service leveren en tegelijkertijd de efficiëntie en de verkoop verhogen. Ontdek wat u zoekt in een modern retail systeem via onze whitepaper, en leer hoe het gebruik van één geconnecteerde oplossing uw fashion retail business ten goede kan komen.