For years, thousands of LS Retail customers, retailers, restaurants and hospitality companies in more than 140 countries, have enjoyed the benefits of running their entire business on a single platform. We then speak of “unified commerce”, a retail management software that encompasses all parts of the business giving companies one clear overview.

 

A large ski resort in Canada used to have 26 separate software solutions that had to be managed and updated separately. Instead of 26 solutions, they now use just one platform: LS Central. They save significantly on IT costs and can finally operate as one brand.

 

LS Central has dozens of stories like this. LS Central’s goal is to make customers even more competitive and successful. Here are some examples to keep your competitive edge.

 

Omnichannel shopping.

Let your customers store when and where they want by providing them with an omnichannel experience.

 

Ready-made e-commerce integrations allow you to easily connect LS Central to market-leading e-commerce platforms such as Magento, Shopify and Dynamicweb. The integration provides real-time communication between the two systems, so that both your employees and your customers can always see the correct and up-to-date product availability, prices and offers on your webshop.

LS Central helps you keep track of all sales across all channels in one central place, so you can offer omnichannel services such as click & collect (with in-store pickup, at the door, or in a locker), and let customers in-store return and exchange items they purchased online. 

 

In-store contactless options

Even before Covid-19 took hold, consumers were asking for ways to store at their own pace, with minimal contact with associates. By implementing self-service checkouts, you can give customers the autonomy they desire while reducing queues and costs. 

“Scan Pay Go” technologies minimize contact even further. LS Central ScanPayGo combines a loyalty program and point of sale (POS) in a single app that runs on the consumer’s device. It is a one-stop-shop app where customers can store shopping lists, see offers and promotions, use personalized vouchers and track their loyalty status. In-store, they can use the app to scan items themselves, apply offers and coupons and pay for their groceries. Fast, convenient and completely contactless.

 

Empowering employees to deliver outstanding service

LS Central helps your employees provide excellent service to today’s knowledgeable customers. On the mobile checkout, your employees have real-time inventory visibility and can view product details, compare options, check availability of specific colors or sizes, and order items from other outlets, the warehouse or a supplier.

 

Personalized service is the key to building loyalty. At the POS, employees can also view the details, previous purchases and preferences of loyal customers and use the powers of LS Recommend, LS Central’s AI-powered recommendation engine, to offer personalized advice and product suggestions.

Beyond the barriers of the industry

The best way to attract more customer segments and stay relevant is to offer experiences that are different from what your competitors are offering. 

LS Central can be used to run retail, food service and hospitality within the same platform. So if you run a business, such as a garden center with a cafe, you can manage your entire business on LS Central and manage retail, customers, offers, food service and more in one database.

Whether you already run a “mixed” business or plan to expand your horizons in the future, LS Central can meet your needs and provide you with the most advanced functionality for any industry you operate in.

Ensuring speed of action and business continuity

LS Central is available as software as a service (SaaS) in the reliable Microsoft cloud. Wherever they are, your employees can access real-time business information from their devices. By supporting remote workforce, LS Central enables your team to do their best work regardless of external conditions and make fast, data-informed decisions.

The cloud is the key to agility and competitiveness. While many cloud-based POS systems don’t work without an Internet connection, LS Central’s POS also works in offline mode. This means your business can always be operational, selling products and serving customers even when there is no network. 

 

Clear visibility & data-driven decision making

LS Central gives you a real-time, complete picture of your business. But because data alone does not guarantee effective decision-making, intelligent functionality was also added to make your data work for you. 

In the brand new LS Central Action Hub, you can track which KPIs need your attention and receive notifications, allowing you to quickly respond to what’s important. With the AI analytics add-on LS Insight, built on Microsoft’s Power BI, you can discover hidden insights, track the evolution of your KPIs and see which of your initiatives are having the most impact. 

Out of stocks and overstocks are a major concern for retailers. LS Central simplifies inventory planning and reduces both work and risk. The add-on LS Forecast leverages Microsoft’s Cortana Intelligent Suite to take the guesswork out of product sourcing and distribution, minimizing your overstocks and out of stocks while automating the tricky parts.

Accelerated readiness for the future

Change in retail will not slow down. Transformation will not stop. We are committed to continuous innovation and always want to keep our customers competitive with minimal effort on their part. With the powers of the intelligent cloud, it is easy to get our customers ready for the future at an accelerated pace.

Are you ready to future-proof your business? Download our free white paper “Retail of the Future” or request a free consultation.

 

Source: LS Retail